When companies blame fearful employees are not incentivized to surface issues early or ship risky changes the fact is complex systems fail rather than blaming individuals for these failures the only way to navigate this complexity is to empower people to have the adaptive capacity that machin
For many sr es google s 99 999 availability seems like an untouchable dream if anything getting out of pager hell is already worth celebrating with all your coworkers friends and family how can you get to a stage where you have time to proactively prevent incidents and enter a mental state of
Root cause analysis rca a common practice throughout the software industry does not provide any value in preventing future incidents in complex software systems instead it reinforces hierarchical structures that confer blame and this inhibits learning creativity and psychological safety in
Subscribe to get resources directly to your inbox. You won't receive any spam! ✌️